Last week a founder of a software development company asked what to look for in a COO on answers.onstartups.com. Since this is a fairly common question to me, I decided to expand upon the answer I posted and further describe what attributes a great business operations leader/professional should possess. Bit of background: I have been…
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In the late 90’s, the Six Sigma quality improvement process swept through the corporate world, led by early and vocal adapters such as Motorola and GE. For those who are not familiar with Six Sigma, it is a process for making significant quality improvements through a rigorous five-step data- and statistical-based approach (Define, Measure, Analyze,…
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