Comments on: Earned vs. Need-Based Loyalty http://theoperationsguy.com/earned-vs-need-based-loyalty Thoughts on business operations, leadership, human capital, talent development, productivity tools, and Boston business environment. Fri, 27 Apr 2012 06:14:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Beth Cohenhttp://theoperationsguy.com/earned-vs-need-based-loyalty/comment-page-1#comment-46 Beth Cohen Sun, 25 Apr 2010 13:01:01 +0000 http://theoperationsguy.com/?p=46#comment-46 Apollo - I wish more companies would follow this advise. Sadly, far more are concerned with the short-term bottom line and are not interested in investing -- and I do mean investing -- in building staff loyalty. Since for software companies staffing are often more than 80% of their operating costs, it is a great temptation to cheap out. Building loyalty takes time and effort, and yes, does cost money in the short-term, but as you point out it pays back multiple times in the long-term in increased productivity, flexibility and ability to execute.Beth Apollo -
I wish more companies would follow this advise. Sadly, far more are concerned with the short-term bottom line and are not interested in investing — and I do mean investing — in building staff loyalty. Since for software companies staffing are often more than 80% of their operating costs, it is a great temptation to cheap out. Building loyalty takes time and effort, and yes, does cost money in the short-term, but as you point out it pays back multiple times in the long-term in increased productivity, flexibility and ability to execute.

Beth

]]>