Operations Leadership

North Star and Hero KPIs of SaaS

North Star and Hero KPIs of SaaS

While ARR is our "north star" KPI, it is an imperfect measure of progress, success, or company value. ARR does not tell the full story because it only shows quantity and not the quality of the revenue. As an operator, I rely on what I call "hero KPIs" to guide the...

The Future of Knowledge Work and the Post-Pandemic Workplace

The Future of Knowledge Work and the Post-Pandemic Workplace

It has been a year since the Black Swan event of the COVID-19 pandemic started shaking industries to the core. None of us have a crystal ball and can predict the future, but we must develop our thesis and get in action.  Don't let a good crisis go to waste....

The Hardest Skill To Master – Empathy

The Hardest Skill To Master – Empathy

Any growing venture is hard. It does not have to be a startup, it could be a lifestyle or a mid-size business. The faster the growth, the more extreme are the swings and tensions. It is way too easy to lose sight of what matters, end up with agenda, and kill your...

Don’t Badmouth Competitors – How to Sell Positively

Don’t Badmouth Competitors – How to Sell Positively

Since the probability you have a product/service that has no competition is a rare as hen's teeth, competitive selling is the reality of the seller's day. A great investor once told me one thinking they have no competition shows their naivete. You are always competing...

Talent Arbitrage – How I Find the Best People

Talent Arbitrage – How I Find the Best People

15 years ago, when I left the entertainment for the tech industry, how useful my talent experience would be. Yet, I use that knowledge every day, and I am thankful to my mentors. It has become my "secret sauce" that helped build talented, effective, and loyal teams....

Coaching 1st-time founders and augmenting seasoned entrepreneurs