Talent Arbitrage, or How I Find the Best People You Would Likely Miss

Admit it, it is hard finding talented people with a good attitude, who are not set in their own ways, and who are eager to improve their skills! Yes, we are already at a disadvantage since we don’t have the deep pockets of an IPOed company. But, we also tend to create several other self-inflicted… Continue Reading

Signs It Is the Right Time to Hire an Operations Executive (COO or VP of Operations)

The day-to-day execution and administration of a business often takes an excessive amount of time, so the primary reason to augment your team with an Operations Executive is to maximize your CEO’s and other co-founders’ contribution to the enterprise. I firmly believe that staying true to a vision is best achieved by having a founder… Continue Reading

Your Past Restaurant Job May Be Worth More Than Education

Ever since I was a talent agent in the entertainment industry, I have been developing and continuously improving my patterns for detecting gifted people who are more talented than they know. One of my mentors used to say: “catch them before they have a chance to destroy themselves with swollen egos and visions of grander”.… Continue Reading

7 Rules for How to Sell to “Darth Vader”

We all know there are a lot of bad sales people, just like there are a bunch of lousy artists. I therefore have a great appreciation for excellent sales professionals. Plus, being an operations executive is truly a sales job, and I have to get a buy-in on any larger initiative. I also have been… Continue Reading

Myths Why Startups Don’t Need COOs and Operations Executives

As my regular readers know, I am a startup operations veteran with “battle scars” from 9 startups (co-founder in 2 and early employee in most). I have acquired a PhD in operations from the school of hard knocks after years of being around some very smart people and working on difficult problems. Today, I am… Continue Reading

Better Solution to Outdated One Time Employee Referral Bonuses

One time employee referral bonuses need to go the way of the dodo. They are an antiquated reward system that motivates the wrong things. Yes, some of the most well known companies use them, but these companies end up hurting both themselves and also the business community. Even the biggest morons can waste investor/company money,… Continue Reading

What Do Operations People Do?

Your operations people are the reason customers are happy, vendors continue providing you with services, and employees have enough resources. Operations team is the “A-team” of vision logistics and their #1 mission is to take care of the organization (feed it, protect it, and maintain it). Not all small companies and startups have operations teams,… Continue Reading

12 Lessons I’ve Learned From My Mistakes Managing Employees

Ever since I discovered a phenomenal app called Evernote (it works on all my devices!!!), I have been diligently documenting the lessons I learn each day. I also write drafts of blog articles whenever inspiration hits. If you don’t have Evernote, get it; it will change the way you work. That said, in the last… Continue Reading

Stop Wasting Resources on Improving Weaknesses!

So here is my question for the many organizations that have an unhealthy fascination with improving the weaknesses of their talent: How was Michael Jordan in baseball?.. Exactly! I started my career as a talent agent. Yes, a talent agent in the entertainment industry. I even went to the top school in the field, Columbia College… Continue Reading

Why Companies Built for Just the Good Times Don’t Last

Folks, hate to be Mr. Pragmatic Realist, but in the emerging company world full of often deliriously optimistic people, I can’t help but feel this way after a decade and a half in the “trenches”. When I look at the companies myself and my fellow execs have worked in, there is one very clear trend… Continue Reading

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