What Do Operations People Do?

Your operations people are the reason customers are happy, vendors continue providing you with services, and employees have enough resources. The operations team is the "A-team" of vision logistics, and their #1 mission is to take care of the organization (feed it,...

Talent Arbitrage – How I Find the Best People

15 years ago, when I left the entertainment for the tech industry, how useful my talent experience would be. Yet, I use that knowledge every day, and I am thankful to my mentors. It has become my "secret sauce" that helped build talented, effective, and loyal teams....

Earned vs. Need-Based Loyalty

Call me old-fashioned, but I cringe every time I hear another claim about how we are moving into the age of “careerism” and “just in time staffing”. Why? Because we always hear about this fad right at the tail end of every downturn.  It’s like herpes spread by some...

Being a CEO Is a Brutal and Lonely Job, But It Doesn’t Have To Be

Who gets their head "chopped" if a company can't get traction, hit their sales numbers, find enough financing, or retain their high-performers? Who has to be the chief recruiter, fundraiser, strategist, and often makes the most expensive mistakes? Who has to listen to...
North Star and Hero KPIs of SaaS

North Star and Hero KPIs of SaaS

While ARR is our "north star" KPI, it is an imperfect measure of progress, success, or company value. ARR does not tell the full story because it only shows quantity and not the quality of the revenue. As an operator, I rely on what I call "hero KPIs" to guide the...

The Future of Knowledge Work and the Post-Pandemic Workplace

The Future of Knowledge Work and the Post-Pandemic Workplace

It has been a year since the Black Swan event of the COVID-19 pandemic started shaking industries to the core. None of us have a crystal ball and can predict the future, but we must develop our thesis and get in action.  Don't let a good crisis go to waste....

Leadership Lessons I Learned at My Father’s Funeral

Leadership Lessons I Learned at My Father’s Funeral

While it has been two decades since I lost my father, I still think a lot about the lessons he taught me. He was an incredible role model and shaped my views on being a father, husband, leader, businessman, and decent human. Two days of my life are deeply seared into...

The Hardest Skill To Master – Empathy

The Hardest Skill To Master – Empathy

Any growing venture is hard. It does not have to be a startup, it could be a lifestyle or a mid-size business. The faster the growth, the more extreme are the swings and tensions. It is way too easy to lose sight of what matters, end up with agenda, and kill your...

7 Rules for How to Sell to “Darth Vader”

7 Rules for How to Sell to “Darth Vader”

Before an incredible mentor helped me discover my love for the craft of operations, I started my sales career as a talent agent in the entertainment industry. Some of us have it, and some of us do not. Hence I discovered I was much more effective at figuring out how...

Parenting and Startups – Struggles, Biases, Lessons Learned

Parenting and Startups – Struggles, Biases, Lessons Learned

After eight years of parenthood, as I am updating this post, I can say nothing can truly prepare you for being a new parent and entrepreneur. Just the new role of a parent is hard enough, yet many of us are also building companies and careers simultaneously. The...

Better Solution to Outdated One-Time Employee Referral Bonuses

Better Solution to Outdated One-Time Employee Referral Bonuses

One-time employee referral bonuses need to go the way of the dodo. They are an antiquated reward system that motivates the wrong things. Before I suggest a solution, let me tell you why one-time referral bonuses are a waste of money: One-time large rewards do not...

Coaching 1st-time founders and augmenting seasoned entrepreneurs