When Is the Right Time to Hire an Operations Executive (COO, CFO, or VP of Operations)

The day-to-day execution and administration of a business often takes an excessive amount of time, so the primary reason to augment your team with an Operations Executive is to maximize your CEO's and other co-founders' contribution to the enterprise. I firmly believe...

What Do Operations People Do?

Your operations people are the reason customers are happy, vendors continue providing you with services, and employees have enough resources. Operations team is the "A-team" of vision logistics and their #1 mission is to take care of the organization (feed it, protect...

How a Foosball Table Can Kill Your Startup – part 2

Since an article I wrote in June of 2009 called “How a foosball table can kill your startup” is still sparking attention and conversation, I think the time is ripe for me to expand on the topic. Yes, I still believe that tchotchke “benefits” do nothing but waste...

Defining the Difference Between (Business) Operations and Technology Operations

NOTE: please see an updated article "What do operations people do" outlining differences between business, technology, people, sales, and marketing operations. I have been in the craft of operations for two decades already. I have...

Parenting and startups – Struggles, Biases, Lessons Learned

After eight years of parenthood, as I am updating this post, I can say nothing can truly prepare you for being a new parent and entrepreneur. Just the new role of a parent is hard enough, yet many of us are also building companies and careers at the same time. The...

3 Startup Offers You Shouldn’t Accept – How Compensation Shortcuts Hurt You

I am the one negotiating employment agreements, promotions, and other compensation arrangements, I have dealt with hundreds of them. And I tend to help my friends too, so my dataset includes both "sides of the table". Given how the compensation information is easily...

Social distancing is not enough to open our offices. We must address two other issues first.

Updated 7/14/2020 to reflect new studies. Our inboxes and other channels are still flooded with random office social distancing advice and posts about how to sit six feet away from colleagues. Sitting six feet away is easy to digest, but the research coming out of our...

Scalable SaaS Best Practices: The Legal Agreements Discipline

SaaS is a beautiful business model. Over the last fifteen years, I got to build four companies in the B2B SaaS space. I love the efficiency of the model! Frankly, building companies would be so much more expensive without the cost efficiencies SaaS products bring. ...

Issues to consider before joining a family-owned business or one with family members in leadership

I have been part of 5+ companies* that had at least two senior execs, founders, or owners related to each other. Be it family-owned, family-affiliated, or one dominated by family leadership, issues a non-family member will face I have found to be about the same. And...

The Hardest Skill To Master – Empathy

Any growing venture is hard. It does not have to be a startup, it could be a lifestyle business, it could be a mid-size business. The faster the growth, the more extreme are the swings and tensions. It is way too easy to lose sight of what matters, end up with agenda,...

3 Questions 90% of Sales Job Candidates Fail

I have started my career in sales as a talent agent. Selling to college market, which is more brutal than selling enterprise SaaS, gave me an immense appreciation for the job of being the sales rep. I also had the pleasure working with some founders early on, who had...

Why Bad Mouthing Competitors Is Bad For Business And How To Handle It Better

In the early days, your company hasn't earned the attention, so there was no “bullseye” on your back. There was no real sellable product, so there was no competition. But then the product is seeing the daylight of the market. People are noticing you, and you are...

Parenting and startups – Struggles, Biases, Lessons Learned

After eight years of parenthood, as I am updating this post, I can say nothing can truly prepare you for being a new parent and entrepreneur. Just the new role of a parent is hard enough, yet many of us are also building companies and careers at the same time. The...

3 Questions 90% of Sales Job Candidates Fail

I have started my career in sales as a talent agent. Selling to college market, which is more brutal than selling enterprise SaaS, gave me an immense appreciation for the job of being the sales rep. I also had the pleasure working with some founders early on, who had...

The Hardest Skill To Master – Empathy

Any growing venture is hard. It does not have to be a startup, it could be a lifestyle business, it could be a mid-size business. The faster the growth, the more extreme are the swings and tensions. It is way too easy to lose sight of what matters, end up with agenda,...

Scalable SaaS Best Practices: The Legal Agreements Discipline

SaaS is a beautiful business model. Over the last fifteen years, I got to build four companies in the B2B SaaS space. I love the efficiency of the model! Frankly, building companies would be so much more expensive without the cost efficiencies SaaS products bring. ...

Reflections on Raising Money and Fetishes of Those Watching

For those of us in startups, opening up Twitter means seeing at least 1 or 2 funding announcements every couple hours. And the congratulations and retweets roll in, if you are any good, journalists and bloggers need a piece of you too. But the fanfare and...

How To Create a Non-Disclosure Agreement People Can Understand

Like many of you in the startup world, I have read and signed my share of non-disclosure agreements (NDAs). I have reviewed, edited, and sent hundreds of them in my career, but I am yet to come across one that really serves anyone but the lawyers who charged dearly to...

Reflections on Raising Money and Fetishes of Those Watching

For those of us in startups, opening up Twitter means seeing at least 1 or 2 funding announcements every couple hours. And the congratulations and retweets roll in, if you are any good, journalists and bloggers need a piece of you too. But the fanfare and...

Building Compensation Package: Startup Equity Compensation Framework 2.0

Let me start by saying that building a total compensation package is HARD! This is an extremely important component of business planning, but many executives end up “winging” it. Instead of taking time to do the math and some modeling, we just slap something together...

5 Rules for Avoiding the Need to Cut Costs

“Cutting costs” has been the buzz phrase for the last decade or so. In some cases, companies got drunk on cheap money and plentiful investors, and in others the unchecked management flaws of greed and vanity led to company bloat. Whatever the root cause, we seem to be...

Doing collections the startup way!

Doing collections rates in the top 3 of the most undesirable duties for anyone on my Team Operations, but there are ways to minimize the pain. The best way to do so is by implementing discipline and good Accounts Receivable (AR) hygiene. Here are some of my...

What Do Operations People Do?

Your operations people are the reason customers are happy, vendors continue providing you with services, and employees have enough resources. Operations team is the "A-team" of vision logistics and their #1 mission is to take care of the organization (feed it, protect...

How a Foosball Table Can Kill Your Startup – part 2

Since an article I wrote in June of 2009 called “How a foosball table can kill your startup” is still sparking attention and conversation, I think the time is ripe for me to expand on the topic. Yes, I still believe that tchotchke “benefits” do nothing but waste...

Parenting and startups – Struggles, Biases, Lessons Learned

After eight years of parenthood, as I am updating this post, I can say nothing can truly prepare you for being a new parent and entrepreneur. Just the new role of a parent is hard enough, yet many of us are also building companies and careers at the same time. The...