Last week a founder of a software development company asked what to look for in a COO on answers.onstartups.com. Since this is a fairly common question to me, I decided to expand upon the answer I posted and further describe what attributes a great business operations leader/professional should possess.
Bit of background: I have been in operations for almost my entire career and have had some incredible mentors along the way. I spent 2+ fun years heading operations for an awesome software development company that we grew to 120+ employees by the time I had to move. It was an honor serving some of the smartest software development professionals in the market. Before that I had pleasure growing the team to 50+ employees in less than half a year. I love scaling companies!
So here are the points one should consider when looking to add a Chief Right Hand Person to your team:
I hope these criteria help you pick your Chief Right Hand Person. Operations is a very sensitive area of the company, so be very picky. A great ops person can dramatically improve the way your company works and make your life a lot easier.
Photo credit: Nina Hiironniemi